Spring Sale - EXTRA 15% OFF - CODE: SMSP24

Spring Sale - EXTRA 15% OFF - CODE: SMSP24

 
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Payment Methods

Note: We accept payments in many different currencies such as USD, EUR, JPY, SGD, etc. If you would like to pay in local currency, please contact us directly.

We provide the following payment methods for your doll:

PayPal

PayPal offers several payment options to customers, including:

  • If you have a PayPal account, select PayPal and you can log in and pay with PayPal Balance, Credit or Debit Card, or Bank Account.
  • If you have a credit card but you don’t have a PayPal account, select Debit or Credit Card under PayPal. You will be redirected to the PayPal checkout window, enter your credit card number, and pay.
  • PayPal Credit is a financing option that allows customers to pay for their purchases over time with no interest if paid in full within the promotional period. If you can’t afford the high interest on your credit card, you can try this.

PayPal Invoice

Please submit an order by selecting PayPal invoice and contact [email protected] after payment and we will guide you further. Then you will receive a PayPal invoice later by email named SMLN-shop or SexyMalena. At the same time, we can set the minimum amount for a single payment, so that you can make multiple or multiple credit card payments to solve the problem of credit card limit.

1. Open the email that contains the invoice from doll. Click the “Pay Now” button within the email, which will take you to the PayPal website.

2. If you have a PayPal account, log in with your credentials. If you don’t have a PayPal account, you can pay as a guest by clicking on “Pay with Debit or Credit Card” at the bottom of the page.

3. Check the invoice details, including the amount due and the merchant’s information, to ensure everything is correct.

4. Once we receive your payment, we will send you an order confirmation. Partial payment is always allowed.

Bank Transfer / Layaway / Split Payment

Also, please submit an order by selecting Bank Transfer / Layaway / Split Payment and contact [email protected] after payment and we will guide you further. In this way we support Layaway Plan which means splitting your payment into several parts. Check Layaway Plan.

 

How Do We Keep Your Payment Secure?

1. We use a reputable and secure payment gateway that is certified by PCI DSS (Payment Card Industry Data Security Standard). This will ensure that all payment transactions are encrypted and protected against unauthorized access.

2. Secure Sockets Layer (SSL) certificate is a security protocol that encrypts the data transfer between the web server and the browser. SexyMalena.com has an SSL certificate. Your personal and financial information is being transmitted securely.

3. We take data privacy seriously and always protect your personal information.

When purchasing on SexyMalena.com, you will be offered the following secure payment methods. Please email us ([email protected]) with your payment problem if anything doesn’t work for you.

Why Does My Payment Fail?

Internet Explorer is not supported.

  • Please note that our system currently does not work well with an In Internet Explorer browser. If you’re using IE, then the Firefox and Google Chrome will be the best choice. If the same issue happens, kindly refer to the following details.

PayPal is blocking the purchase.

  • Your Credit Card or Debit Card issues (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)
  • Your Credit Card or Debit Card issues with International transactions (Ensure the buyer credit cards and debit cards are allowed to buy online from overseas merchants)
  • If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.

Check Your Card.

  • Do Not Honor: The bank is unwilling to accept the transaction.
  • Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction.
  • Limit Exceeded: The attempted transaction exceeds the withdrawal limit of the account.
  • Expired Card: Card is expired. The customer will need to use a different card.
  • Invalid Credit Card Number: The customer entered an invalid payment method or made a typo in their credit card information.
  • Invalid Expiration Date: The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank.
  • Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.
  • Based on Location: The bank declined based on location.
  • Bank’s Fraud Rules: The bank’s fraud rules blocked the transaction.

If your payment won’t process with your PayPal account or you’re still having problems with your card, try:

  • Make the purchase again in a browser that’s in Incognito mode, or in a different browser, or
  • Changing your payment method at checkout, or use a different credit card or PayPal account, or
  • If none of these issues apply, please contact us with your order number(if there is), name and email address, error notification, and the screenshot of the error, we will check the details and assist you in continuing the order.
Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank or contact us.
 
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