FAQs

Below FAQ are some common concerns of our clients before purchasing.

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Currently, throughout almost the entire sex doll industry- Silicone and TPE dolls are manufactured in Asia and imported throughout the rest of the world. The manufacturers we use are the most sought-after and reputable sex doll manufacturers in the world. We are very proud to be authorised vendors with our specific manufacturers. The dolls we provide are of the highest quality, they go thorough strict quality control processes and meet worldwide health and safety standards.

Yes, we know in Western countries, there is a cliche remark thrown around about China producing poor quality products, but don't be fooled, some of the highest quality products in the world are made in China, even 'Apple' get their products made there! Our manufacturers have truely mastered 'The Art of The Sex Doll'.

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll.

Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.

We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you.

Your order is then passed onto our workshop management and placed in a queue for production.

When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on the brand. **

Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.

Once dispatched, you will receive a tracking number within 3-4 days.

At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 5-15 days USA or 30-65 days for UK & Europe. Can be expedited.). **

Once shipped you’ll receive the shipment tracking information by email as soon as it is available. We use FedEx and UPS as our main shipping partners. When you have your tracking information you can check the status and location of you shipment on the respective website.

We accept Visa, MasterCard, American Express, Discover, JCB and Paypal payments. For more details, please click here.

We deliver to USA, Canada, Asia, and most of Europe. Not sure if your country is included? Please contact us at info@sexymalena.com

Yes, depending on the customization options you select the doll your receive will be the same as the doll pictured in the product photos. Some things to note, the product photos were taken using professional lighting and photography, also the clothes are not included. Your doll will come with a light pink dress. We are able to send you factory photos of dolls upon request.

We do have a policy that covers damaged products and order cancellations. You can read the full details on our Shipping & Returns page.

Condoms help make cleanup easier and faster with your sex doll. You can have unprotected sex with your sex doll as much as you like if you’re using it by yourself, and if you are using it with someone with whom you also have unprotected sex. For some people, the act of putting a condom on an erect penis is very erotic and gets them ready for the fun that is to follow. There’s no way to catch anything from your doll if you’re using her by yourself and cleaning and maintain periodically; but by wearing a condom, you make it easier and simpler to clean her up for her next use.

Yes, protecting your personal data is very important to us. Given that we are a business built on the Internet, we know just how crucial it is that your information be safeguarded. We will work to protect your confidentiality through every step of the ordering, fulfillment, and shipping processes. We don’t store any unnecessary data on our computers, which means your information won’t be compromised or accessed inappropriately. We only ship discreetly and we also don’t share any data with third party marketing firms, which means you don’t have to worry about ending up on a mailing list — or having anyone else learn that you shopped with us. Our trained, personable, and knowledgeable sales staff will never discuss the fact that you shopped with us with anyone outside the company. They will always take you seriously, always treat you with respect, and always hold your privacy in the highest regard. You can’t enjoy your sex doll if you are worried about your privacy. That’s why we work so hard to protect it.
Furthermore, our website is encrypted and secure to protect all data and transactions.

When you first bring your sex doll home, everything about her is exciting. It may be the case eventually, though, that you want to put her aside while you’re not using her. This can present some challenges. Your sex doll is the size and weight, at least roughly, as a petite woman. That means that you have an entire person lying around who cannot move on her own. You will need to move her to keep her where you want her when she is not in use.

The best place to store your doll is right in bed, laid out in a natural pose. This puts the least amount of stress on her internal skeleton and is the most gentle on her synthetic flesh. Most customers generally leave their sex dolls in their beds for this reason, but you could also put her on a couch or in a chair, in a closet (just don’t fold her up too tightly), or anywhere else that you can put her down gently and not twist her body too tightly to make her fit.

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