100% Authentic Doll with Money Back Guarantee
What do we guarantee?
- All dolls are 100% authentic.
- We are verified and official sex doll vendors/distributors of a large number of reputable manufacturers, and we are authorised to import sex dolls globally.
- All sex dolls will arrive in new and original condition, in working order and as described/displayed on the website.
At SexyMalena, we are 100% confident in our products (because we see them every day and know how good they are personally and we consistently receive positive feedback from our customers every day!)
We want you to feel confident - So we offer a full money-back guarantee on allorders.
If your doll arrives damaged or grossly wrong as described, we will provide you with a replacement or refund (when a replacement is not possible). It's that simple.
How does the money back guarantee work?
After placing an order, we will get in touch with you by email or other social software and keep in touch. After the doll is finished, you will be asked to confirm and deliver the doll after confirmation, and at the same time follow up the transportation of the doll.
When you receive your doll, you must inspect it immediately - from head to toe. Do not use your doll before inspection. We recommend taking photos of the exterior of the box and of the doll as you unbox it.
If you find that there is are any issues with your doll or damage, please report it to us immediately using our contact form here.
When reporting an issue, please specify as detailed as possible, the exact problem/s. Please include any clear photos or videos.
What is not covered under the money back guarantee?
- Skin – Very minor skin imperfections and slight variations in the skin’s surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects and are not covered by our money back guarantee. We like to think of these as “birthmarks” that make your doll unique.
- Finger & Toe Nails – The nails on the dolls occasionally become loose during transit. If they come loose, simply remove them and reapply nail glue.
- Eyelashes – Occasionally, eyelashes can also become loose.
- Makeup – Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you were expecting, this will be noticed and can be rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the factory photos.
- Used dolls – Used dolls are not eligible for, but we are open to resolving issues and helping where we can.
- User damage – If any damage is deemed to be caused by mishandling or negligence by the customer, the doll will not be covered. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of SexyMalena.
- Custom Dolls – If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina colour etc), your doll is considered bespoke and made solely for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee automatic qualification for a full refund unless it is genuinely faulty or not as described/ordered. Your case will be considered individually.
*Please read Return Policy.